Pool Cleaning & Services

So i own a gym, has weights, a pool, and a basketball court. Structured as a private club. There are some state regulations that i HAVE to follow, and absolutely can’t compromise on. There are some other rules set up, just from personal experience on what works and what doesn’t…a few from my insurance company too.

Anyways, the business is not in a bad area, not much crime, maybe 1 murder every 2 years (in the entire town), etc. Almost daily, i have people coming in demanding i do things their way, and its their right to use the place for free, and its not their problem about the laws…….and then they’ll just start walking into the facility. I’m breaking about 10 laws when i let someone use the place without a membership….its not loop-holes, clearly stated i can do such and such if i’m membership only, but can’t if i’m open to the public. And my costs skyrocket if i let it be open to the public, which gives me less incentive to let people in for free….and there already is none.

It always starts out polite, but it eventually gets to the point where I’m screaming get out or i’m calling the police.

I put a big sign on the door that has this all explained, a little more concise, apparently no one reads.

Any suggestions on how to fix this, or is it just something i have to deal with. I’ll put 2 examples below….don’t have the time, can skip it, but i think it adds some clarity.

Like today, my basketball court was rented, and a group of people came in, no membership yet, said they wanted to use the court, I told them they could use the rest of the facility until the rental was over. They were like ok, we’ll think about it. Then they came back and said i lied to them, that there are people playing basketball on the court, for free. I explained that one person paid for the rental, and the rest are part of his rental, and that its a basketball court, thats what it gets rented for..and that those guys can’t use the rest of the facility, just the court. So they demand i cancel the rental, and let them rent it….I told them i can’t do that. Then they bolt up to the court, saying they are part of the rental. I usually don’t tolerate this, but i follow them up. The rental told me, no they aren’t. I told them to leave, but they can sign up and use the rest of the facility until the rental is over. One person starts cursing in front of little kids, saying its not right that someone can rent the court, then choose who gets to use it. I told them to watch their language, they said they don’t have to listen to me, they are grown adults and can do whatever they want…they already know i’m the owner at this point. One person walks out the door and starts to tell me how they are coming back and going to kick…..i shut the door on the them, didn’t hear the rest.

Or this weekend, we had a birthday party, the parties are suppose to schedule clean up as part of their rental, but we usually give an extra 15 minutes…and they can wait in the lobby until the parents pick up all the kids…..after 15 minutes, the person working, kept calm, but started pressuring them to leave. 15 minutes later, the next birthday party arrived. The manager gets a call a few days later saying the person working the desk tried to get them to leave after their rental was over…and that isn’t right.